Accessibility Statement

Status of the declaration and implementation of the website's accessibility: 02.06.2025

General description:
Our website www.madisonhotel.de specializes in hospitality services and offers a diverse selection of accommodation, conference, celebration, and catering options for a variety of needs.

Information about the provider according to Art. 246 EGBGB:
MADISON Hotel GmbH.
Registered office: Hamburg,
Schaarsteinweg 4,
D-20459 Hamburg.
Phone:  49 40 / 376660.
Fax:  49 40 / 37666137.
Email: info@madisonhotel.de


Managing Partners: Marlies Head & Thomas Kleinertz, Hamburg


Register court: Hamburg District Court
Registration number: HRB 47881

Legal requirements:
The legal requirements arise from the Accessibility Improvement Act (BFSG), in particular Section 14 in conjunction with Section 3 (1) BFSG, with reference to the Ordinance on the Accessibility Improvement Act (BFSG).

Compliance with accessibility requirements: 
Our hotel website is designed to be accessible according to the Web Content Accessibility Guidelines (WCAG) Version 2.2 at Level AA to ensure that our services are accessible to everyone. The measures include:

Accessibility and Security: Our identification, authentication, security, and payment features are designed to be perceptible, operable, understandable, and robust for all users. This includes user-friendly login methods, accessible two-factor authentication, and secure payment processes.

We would like to point out that we are dependent on third-party providers and their accessibility implementations for these details:

  • Booking tool for reservation and booking of overnight stays and offers
  • Voucher shop for the purchase and payment of vouchers
  • Cookie Consent Management for GDPR-compliant provision of user consent
  • Table reservation tool
  • Tool for displaying guest reviews
  • Tool for displaying job offers
  • Integration of chat/chatbot
  • Integration of the event calendar of the city of Hamburg

Functional performance criteria: We offer various operating modes to ensure our products and services can also be used by users with physical, sensory, or cognitive limitations. These include:

  • Visual alternatives: All content is accessible without color discrimination and there are text alternatives for users with impaired vision.
  • Auditory alternatives: Our features do not require hearing and offer enhanced audio capabilities for users with hearing impairments.
  • Manual interaction options: Our digital content can be used without fine motor control and without significant hand muscle strength.
  • Protection from visual stimuli: We avoid visual stimulation that could trigger photosensitive seizures.
  • Support for cognitive impairments: We ensure that features to support cognitive impairments are offered to make use as easy as possible.
  • Privacy when using accessibility features: All accessibility features used ensure the privacy of our users.
  • Through regular reviews and adjustments, we ensure that our digital offerings comply with legal requirements and are continuously improved to guarantee high accessibility and security for all users.

Competent market surveillance authority:

Market Surveillance Authority of the States for the Accessibility of Products and Services Magdeburg, Saxony-Anhalt.



External Widgets:


Accessibility Statement


General Information

  • Company Name: DialogShift GmbH
  • Address: Torstr. 201, 10115 Berlin, Germany
  • Contact: support@dialogshift.com, Tel: +49 30 40041715
  • Website: www.dialogshift.com
  • Web Chat Widget: DialogShift AI Chat Widget for hotel websites
  • Statement Date: 24 May 2025
  • Last Review: 24 May 2025


Conformity Status

This web chat application is fully compliant with the requirements of the harmonised standard EN 301 549 V3.2.1 (2021-03) and the Web Content Accessibility Guidelines (WCAG) 2.1 at conformance level AA.


Accessibility Features

Our web chat widget supports the following accessibility features:


Operability

  • Keyboard Navigation: Full operability of the chat widget using the keyboard – all buttons and input fields are accessible via tab navigation
  • Focus Management: Visible focus indicators for all interactive elements (buttons, input field, language selection)
  • Logical Focus Order: Focus moves in a logical sequence through the widget: text input → high-contrast mode button → close button → file upload → menu button → chat action buttons
  • Chat Opening: The widget can be opened via mouse click or keyboard (Enter/Spacebar)
  • No Time Limits: Chat sessions have no automatic time restrictions


Perceivability

  • Contrast: Sufficient color contrast for all text elements and buttons
  • High-Contrast Mode: Special high-contrast mode available via button in the bottom right corner
  • Scalability: The widget and all texts can be enlarged up to 200% without loss of functionality
  • Multilingual Support: Language selection between German (DE) and English (EN) via clearly marked buttons
  • Alternative Texts: All icons and buttons have descriptive alternative texts
  • Visual Clarity: Clear distinction between chatbot messages and user input


Understandability

  • Plain Language: Simple, understandable welcome messages and action buttons ("Book Now", "Our Hotel", "Chat with the Team")
  • Consistent Navigation: Uniform positioning of controls – close button in the top right, input field at the bottom
  • Input Aids: Clear labeling of the message input field with placeholder text, file upload function for attachments
  • Predictable Functions: Consistent behavior of all buttons, file upload, and recurring interaction patterns
  • Helpful Action Buttons: Predefined buttons for common requests (hotel booking, information, team chat)


Robustness

  • Screen Reader Compatibility: Full support for common screen readers
  • Semantic HTML Structure: Correct use of HTML elements for optimal screen reader support
  • ARIA Labels: Enhanced labeling for more complex interface elements
  • Cross-Browser Compatibility: Functionality in all major browsers
  • Responsive Design: Adaptation to various screen sizes and devices


Known Limitations

Currently, no accessibility limitations are known.


Creation Date and Methodology

  • Creation Date: 24 May 2025
  • Evaluation Method: Combination of automated tests and manual inspection by accessibility experts
  • Testing Tools Used:
  • Manual testing with screen readers
  • Keyboard navigation tests in various browsers
  • Contrast checks using WebAIM Contrast Checker
  • Testing of high-contrast mode
  • Contributors: Internal development teams


Feedback and Contact

We strive to continuously improve the accessibility of our app. If you encounter any barriers or have suggestions for improvement, feel free to contact us:

Accessibility Contact:

  • Email: support@dialogshift.com
  • Phone: +49 30 40041715
  • Mail: DialogShift GmbH, Torstr. 201, 10115 Berlin, Germany
  • Response Time: We aim to respond within 5 working days.


Enforcement Procedure

If you believe that we have not adequately responded to your feedback, you may contact the responsible enforcement agency:

Federal Accessibility Competence Center
Federal Ministry of Labour and Social Affairs


Technical Specifications

Compatible Browsers:

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+


Supported Assistive Technologies:

  • Screen readers
  • Browser zoom and magnification
  • Keyboard navigation and shortcuts
  • High-contrast mode (system-wide and within widget)
  • Voice input software


Widget-Specific Features:

  • Embedded web widget for client websites
  • Responsive design for desktop and mobile devices
  • Multilingual (DE/EN) with easy switching
  • Integrated high-contrast mode


Regular Review

This accessibility statement is reviewed regularly and updated as needed. The next scheduled review is on 24 May 2026.


This statement was created in accordance with the requirements of the German Accessibility Strengthening Act (BFSG) and complies with the EU Directive 2019/882.